3kvp Privacy Policy

1. Who We Are

3kvp operates the online casino and sports betting platform accessible at https://3kvp.io (the "Platform"). For the purposes of this Privacy Policy, 3kvp is the data controller responsible for the collection and processing of all personal data gathered through your use of the Platform.

Our platform is operated in English and is targeted at players based in Bangladesh. All data processing activities described in this Privacy Policy relate to data collected from users accessing the Platform from Bangladesh and other permitted jurisdictions.

If you have any questions about how 3kvp handles your personal data, or if you wish to exercise any of your data rights, you may contact our dedicated support team at [email protected]. Please include "Privacy Request" in the subject line so that your message is routed to the appropriate team without delay.

2. Scope of This Policy

This Privacy Policy applies to all personal data that 3kvp collects, processes, stores, or shares in connection with the following activities:

• Visiting the 3kvp website at https://3kvp.io, including all subpages.
• Creating and managing a 3kvp player account.
• Making deposits and withdrawals through any accepted payment method (including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank).
• Placing bets on casino games (slots, live dealer, table games) or sports markets (cricket, football, kabaddi, and others).
• Participating in promotions, bonuses, tournaments, or loyalty programmes offered by 3kvp.
• Communicating with 3kvp support via email or any in-platform messaging channel.
• Submitting identity verification documents as part of the KYC (Know Your Customer) process.

This policy does not apply to third-party websites, services, or applications that may be linked to or integrated with the 3kvp Platform. Those third parties operate under their own privacy policies, which 3kvp does not control.

3. Data We Collect

3kvp collects several categories of personal data depending on how you interact with the platform. The table below summarises the main categories and specific data points collected:

4. How We Collect Your Data

3kvp collects personal data through the following channels and mechanisms:

• Direct submission: When you register an account, complete KYC verification, make a deposit or withdrawal request, contact support, or participate in a promotion, you directly provide us with personal data.
• Automated collection: When you visit 3kvp, our servers automatically log technical and usage data including your IP address, device identifiers, browser information, and navigation behaviour. This is standard practice for all web platforms.
• Cookies and similar technologies: We use session cookies, persistent cookies, and similar tracking technologies to maintain your login session, remember your preferences, and analyse how the platform is used. See Section 7 for full details on our cookie practices.
• Payment processors: When you deposit or withdraw funds, our payment processor partners (such as bKash, Nagad, Rocket, Upay, and participating banks) may confirm transaction details to us, including confirmation of the account holder name registered to the payment method.
• Identity verification services: During KYC, we may use third-party document verification services to assist with the authentication of identity documents submitted by Players.
• Anti-fraud and security systems: Our platform employs automated systems that analyse patterns of account activity — such as login locations, device fingerprints, and transaction sequences — to detect potentially fraudulent or abusive behaviour.

5. Why We Use Your Data

3kvp processes your personal data for the following specific purposes:

• Account creation and management: To register your account, verify your identity, maintain your player profile, and enable you to log in securely.
• Service delivery: To allow you to access casino games, place sports bets, participate in tournaments, and use all features of the 3kvp platform.
• Payment processing: To process your deposits and withdrawal requests accurately, and to match transactions to your account using verified payment method details.
• KYC and compliance: To comply with our anti-money laundering (AML) obligations and to verify that all players meet the minimum age requirement of 21 years.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account abuse, money laundering, and unauthorised access to player accounts.
• Responsible gaming: To monitor gaming patterns, identify signs of problem gambling behaviour, enforce deposit and loss limits set by players, and implement self-exclusion requests.
• Customer support: To respond to your queries, process complaints, and improve the quality of our support services.
• Platform improvement: To analyse usage patterns, identify technical issues, test new features, and improve the overall performance of the 3kvp platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates by email or SMS, where you have provided consent to receive such communications. See Section 15 for how to opt out.
• Legal compliance: To meet our obligations under applicable laws and respond to lawful requests from regulatory authorities.

6. Legal Basis for Processing

Every data processing activity carried out by 3kvp is conducted on a defined legal basis. The primary legal bases we rely on are as follows:

• Contractual necessity: The majority of data processing on 3kvp — including account registration, payment processing, game delivery, and KYC verification — is necessary for us to perform the contract between you and 3kvp (i.e., to provide the platform services you signed up for).
• Legal obligation: Certain processing activities — particularly KYC verification, AML record-keeping, and responding to regulatory or law enforcement requests — are required by applicable law. We have no discretion to refuse these activities.
• Legitimate interests: We process technical and usage data, operate fraud detection systems, and conduct security monitoring on the basis of our legitimate interest in maintaining a safe and reliable platform for all players. We conduct a balancing assessment to ensure these interests do not override your privacy rights.
• Consent: Where we send you marketing communications by email or SMS, we do so on the basis of your explicit consent given at the time of registration or subsequently through your account settings. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

7. Cookies & Tracking Technologies

3kvp uses cookies and similar technologies to operate and improve the platform. The following categories of cookies are used:

• Strictly necessary cookies: These cookies are essential for the platform to function. They maintain your login session, remember your language preference (English), and ensure the cashier and game interfaces operate correctly. These cookies cannot be disabled without breaking core platform functionality.
• Performance and analytics cookies: These cookies collect anonymised information about how players navigate the platform — which pages are visited most frequently, how long sessions last, and which features are used. This data helps us identify performance bottlenecks and prioritise improvements. No personally identifiable information is stored in these cookies.
• Functional cookies: These cookies remember choices you have made, such as your preferred game category, notification settings, or responsible gaming limit configurations, so that you do not have to re-enter them each visit.
• Security cookies: These cookies support our fraud detection and account security systems. They help us identify anomalous login patterns and protect your account from unauthorised access.

Cookies set by 3kvp are first-party cookies, meaning they are set directly by the 3kvp domain. We do not use third-party advertising cookies or allow external ad networks to place tracking cookies on the 3kvp platform.

You can control cookie behaviour through your browser settings. However, disabling strictly necessary cookies will prevent you from logging in and using core platform features. Disabling performance cookies will not affect your ability to use 3kvp but will mean our analytics data is less complete.

8. Data Sharing & Third Parties

3kvp does not sell, rent, or otherwise trade your personal data with third-party advertisers, data brokers, or marketing networks. We share personal data only in the following limited and controlled circumstances:

• Payment processors: We share transaction-relevant data (such as account reference, deposit or withdrawal amount, and player name) with our payment partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank — for the sole purpose of processing your financial transactions. Each of these partners is contractually bound to handle your data securely and only for the stated purpose.
• Game providers: When you launch a game, relevant session data (such as a session token, player ID, and currency) is transmitted to the relevant game supplier — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to initialise and operate the game. No sensitive personal data such as your full name or payment details is shared with game providers.
• Identity verification services: During KYC, we may transmit a copy of your submitted identity document to a third-party verification service provider. These providers operate under strict data processing agreements and use your document solely to confirm its authenticity.
• Anti-fraud and security vendors: We may share technical identifiers (such as IP address, device fingerprint, and account behaviour patterns) with specialist fraud detection services to assess risk and protect the platform from abuse.
• Legal and regulatory authorities: Where required by applicable law, court order, or regulatory direction, 3kvp may be required to disclose player data to law enforcement agencies or regulatory bodies. We will notify affected players of such disclosures where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of 3kvp's business, player data may be transferred to the acquiring entity as part of that transaction. Affected players would be notified in advance and given the opportunity to request account closure before the transfer completes.

9. International Data Transfers

Some of the third-party service providers used by 3kvp — including game suppliers such as Pragmatic Play, Evolution Gaming, NetEnt, and Ezugi — may process or store data on servers located outside of Bangladesh. Where such international data transfers occur, 3kvp takes the following safeguards to ensure your data remains adequately protected:

• We enter into data processing agreements with all service providers that involve international transfer, incorporating appropriate contractual protections.
• We only transfer data to service providers who can demonstrate adequate levels of data protection through certification, contractual commitment, or equivalent assurance.
• We limit the scope of data transferred internationally to the minimum necessary for the relevant service to function. Full player profiles and sensitive KYC documents are not transferred to game providers.

If you have specific concerns about where your data may be processed geographically, please contact us at [email protected] and we will provide further information relevant to your query.

10. Data Retention

3kvp retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention guidelines:

• Active accounts: All personal data associated with an active 3kvp account is retained for as long as the account remains open and for a defined period after account closure.
• Closed accounts: Following account closure, 3kvp retains core account records — including identity data, transaction history, and KYC documents — for a minimum period of five (5) years. This retention is required to satisfy our AML compliance obligations and to handle any potential legal disputes.
• Financial transaction records: Records of all deposits, withdrawals, and bet settlements are retained for a minimum of five (5) years from the date of the transaction.
• Support communications: Records of support interactions, including complaint records and email correspondence, are retained for three (3) years from the date of the last interaction.
• Technical and usage data: Aggregated or anonymised usage analytics are retained indefinitely. Identifiable technical data (such as IP logs) is retained for a maximum of twelve (12) months before being deleted or anonymised.
• Marketing consent records: Records of your marketing communication preferences and consent status are retained for as long as your account is active and for three (3) years after account closure.

Once the applicable retention period has expired and there is no overriding legal obligation to retain the data further, 3kvp will securely delete or irreversibly anonymise the relevant personal data.

11. Data Security

3kvp implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• Encryption: All data transmitted between your browser and the 3kvp platform is protected by TLS 1.3 (Transport Layer Security). Sensitive data stored on our servers is encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data within 3kvp's internal systems is governed by role-based access controls. Only authorised personnel with a legitimate need — such as compliance officers, fraud analysts, and support agents handling a relevant query — can access identifiable player data.
• Password security: Player account passwords are never stored in plain text. We use industry-standard cryptographic hashing (bcrypt) combined with per-account salting to protect password data.
• Fraud detection: Our platform uses automated monitoring systems that analyse login patterns, transaction sequences, and device fingerprints in real time to identify and block suspicious activity before it can cause harm.
• Regular audits: 3kvp conducts periodic internal security reviews and works with external security professionals to assess and strengthen our data protection posture. Identified vulnerabilities are remediated on a priority basis.
• Incident response: In the event of a confirmed data security incident that poses a risk to player data, 3kvp has a documented incident response procedure. Affected players will be notified promptly once the nature and scope of the incident have been confirmed.

12. Your Data Rights

As a 3kvp player, you have the following rights in respect of your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days of receiving a valid request.

• Right of access: You have the right to request a copy of the personal data 3kvp holds about you, along with information about how it is being used. We will provide this in a structured, commonly used format.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For account-level data such as contact details, you can update most information directly through your account settings.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent (and there is no other legal basis for processing), or where you believe the data has been processed unlawfully. Note that certain data must be retained by law (see Section 10) and cannot be erased on request alone.
• Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances — for example, while a correction request is being assessed, or where you have objected to processing pending verification of whether our legitimate interests override your rights.
• Right to data portability: Where processing is based on your consent or on the performance of a contract, you have the right to receive the personal data you have provided to us in a machine-readable format (such as JSON or CSV) for transfer to another service provider.
• Right to object: You have the right to object to processing that is based on our legitimate interests, including profiling for fraud detection purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. See Section 15 for marketing opt-out instructions.

13. Children & Minors

The 3kvp platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the KYC process, and any account found to belong to a person under 21 will be immediately suspended and permanently closed.

If you are a parent or guardian and believe that a minor has accessed 3kvp and provided personal data without your knowledge, please contact us immediately at [email protected]. We will investigate the matter promptly and, if confirmed, will delete all data associated with the minor's account and ensure no financial transactions are retained in their name.

14. Third-Party Links

The 3kvp platform may contain references to third-party services such as payment processors, game providers, or sports data feeds. While we take care to work only with reputable partners, 3kvp does not control the privacy practices of any third-party website or service, and this Privacy Policy does not extend to those external platforms.

If you follow a link that takes you away from the 3kvp platform — for example, to complete a bKash or Nagad transaction through a third-party interface — please review the privacy policy of that third-party service independently before submitting any personal data to them. 3kvp accepts no responsibility for the privacy practices of third-party operators.

15. Marketing Communications

With your consent, 3kvp may send you promotional emails and SMS notifications about bonuses, seasonal promotions (such as Eid and Pohela Boishakh special offers), new game launches, cricket betting markets for BPL and IPL seasons, and platform updates.

You can opt out of marketing communications at any time using any of the following methods:

• Click the "Unsubscribe" link included at the bottom of every marketing email we send.
• Log in to your 3kvp account, navigate to your account settings, and toggle off marketing communication preferences.
• Send an email to [email protected] with the subject line "Marketing Opt-Out" and we will process your request within five (5) business days.

Please note that opting out of marketing communications will not affect essential service communications such as deposit confirmations, withdrawal notifications, security alerts, or responses to support queries. These transactional communications are sent on the basis of contractual necessity and cannot be disabled while your account remains active.

16. Changes to This Privacy Policy

3kvp reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the features and services we offer. When we make material changes to this policy, we will take the following steps to ensure you are informed:

• We will update the "Effective Date" at the top of this page to reflect the date the revised policy takes effect.
• We will display a prominent notice on the 3kvp platform for a minimum of 30 days following publication of the updated policy.
• For significant changes that materially affect how we use your personal data, we will send a direct notification to the email address registered to your account.

Your continued use of the 3kvp platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should cease using the platform and contact us to arrange closure of your account before the new policy takes effect.

We encourage you to review this Privacy Policy periodically to stay informed about how 3kvp protects your personal data. Previous versions of this policy are available upon request by contacting [email protected].

17. Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 3kvp handles your personal data, please contact our support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data queries: "Privacy Request" or "Data Rights Request"
• Response time: We aim to acknowledge all privacy-related queries within 3 business days and to provide a full response within 30 calendar days.
• Language: All communications with our support team are conducted in English.
• Operating hours: Our support team operates 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

If you are dissatisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. 3kvp is committed to resolving all legitimate privacy concerns promptly and fairly, and we encourage you to contact us directly in the first instance so that we have the opportunity to address your concern before any formal escalation.